Australia’s Leading
Microsoft Dynamics 365 Partner
Dynamics 365 offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations empowering Australian businesses to grow more using future-ready enterprise solutions that make a difference.
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Trusted by more than 500+ customers globally
Industry Solutions
We help Australian businesses gain a competitive edge with tailored Dynamics 365 solutions. Connect with our experts to customize the right fit for your industry.
Switch Connect
Australia
Problem
- Challenges in tracking sales opportunities in the existing Dynamics 365 Sales CRM setup.
- Lack of customizable quoting options to address specific sales demands.
- Poor workflow oversight impacted operational efficiency.
- Limited visibility into the overall sales pipeline.
Solution
- Configured Dynamics 365 Sales CRM to improve lead tracking and deal management.
- Implemented flexible quoting for custom, client-specific sales quote creation.
- Introduced automated workflow systems to improve efficiency and streamline approval processes.
- Improved pipeline visibility using real-time dashboards and reporting tools.
Car Clarity
Australia
Problem
- Manual workflows in loan and insurance processes led to operational delays.
- Minimal automation caused inefficiencies in routine operations.
- Reporting gaps created challenges in data-driven decision-making.
- Lack of follow-ups disrupted process flow and accountability.
Solution
- Automated loan and insurance workflows in Dynamics 365 to reduce delays.
- Implemented intelligent automation to boost efficiency and speed in operations.
- Enabled real-time dashboards for accurate reporting and smarter decision-making.
- Configured automated follow-ups and alerts to streamline workflows and boost accountability.
Polyflor
Australia
Problem
- Lack of integration between OPS Hub Customer Portal and Business Central.
- Inaccessibility to real-time data on orders, invoices, shipments, and inventory.
- Inefficient processes and poor operational visibility.
Solution
- Integrated Power Pages Portal with Business Central via APIs for seamless data flow.
- Provided real-time updates on orders, invoices, inventory, and shipments via the portal.
- Streamlined operations and visibility with batch selection, fee calculation, and claims tools.
Shortline Moving Solutions
Canada
Problem
- Disconnected quote tools contributed to inefficient sales processes.
- Manual handling of inquiries led to delays and errors.
- Lack of CRM integration resulted in missed sales opportunities.
- Data across systems was inconsistent and fragmented.
Solution
- Integrated quoting tool with Dynamics 365 CRM to streamline and centralize sales.
- Automated inquiry handling to minimize delays, reduce errors, and improve speed.
- Enabled CRM integration for real-time sales opportunity management.
- Unified data through Dynamics 365 for accuracy and visibility.
Sea Port
Problem
- Customers had limited access to real-time orders, invoices, and delivery details.
- Manual processes slowed down operations and response times.
- Increased support queries due to lack of real-time information.
- Delays in information sharing led to reduced customer satisfaction.
Solution
- Enabled real-time customer access via an integrated self-service portal.
- Automated key workflows to speed up operations and responses.
- Provided instant updates to reduce support query volume.
- Streamlined data sharing to enhance customer satisfaction.
Clariness
Problem
- Clariness, a Germany-based Pharma company, faced challenges in managing its sales and marketing processes effectively.
- The existing system did not provide the necessary tools and functionalities to manage email campaigns and optimize sales opportunities.
Solution
- Implemented Dynamics 365 Sales CRM and Marketing CRM to address the sales and marketing needs of Clariness.
- Implemented forms, views, and dashboards in Dynamics 365 Sales CRM to streamline sales activities and provide a clear view of customer data
- Configured lead and opportunity management features to efficiently manage and track sales opportunities throughout the sales pipeline.
Switch Connect Australia
Problem
- Challenges in tracking sales opportunities in the existing Dynamics 365 Sales CRM setup.
- Lack of customizable quoting options to address specific sales demands.
- Poor workflow oversight impacted operational efficiency.
- Limited visibility into the overall sales pipeline.
Solution
- Configured Dynamics 365 Sales CRM to improve lead tracking and deal management.
- Implemented flexible quoting for custom, client-specific sales quote creation.
- Introduced automated workflow systems to improve efficiency and streamline approval processes.
- Improved pipeline visibility using real-time dashboards and reporting tools.
Car Clarity Australia
Problem
- Manual workflows in loan and insurance processes led to operational delays.
- Minimal automation caused inefficiencies in routine operations.
- Reporting gaps created challenges in data-driven decision-making.
- Lack of follow-ups disrupted process flow and accountability.
Solution
- Automated loan and insurance workflows in Dynamics 365 to reduce delays.
- Implemented intelligent automation to boost efficiency and speed in operations.
- Enabled real-time dashboards for accurate reporting and smarter decision-making.
- Configured automated follow-ups and alerts to streamline workflows and boost accountability.
Polyflor Australia
Problem
- Lack of integration between OPS Hub Customer Portal and Business Central.
- Inaccessibility to real-time data on orders, invoices, shipments, and inventory.
- Inefficient processes and poor operational visibility.
Solution
- Integrated Power Pages Portal with Business Central via APIs for seamless data flow.
- Provided real-time updates on orders, invoices, inventory, and shipments via the portal.
- Streamlined operations and visibility with batch selection, fee calculation, and claims tools.
Shortline Moving Solutions Canada
Problem
- Disconnected quote tools contributed to inefficient sales processes.
- Manual handling of inquiries led to delays and errors.
- Lack of CRM integration resulted in missed sales opportunities.
- Data across systems was inconsistent and fragmented.
Solution
- Integrated quoting tool with Dynamics 365 CRM to streamline and centralize sales.
- Automated inquiry handling to minimize delays, reduce errors, and improve speed.
- Enabled CRM integration for real-time sales opportunity management.
- Unified data through Dynamics 365 for accuracy and visibility.
Sea Port
Problem
- Customers had limited access to real-time orders, invoices, and delivery details.
- Manual processes slowed down operations and response times.
- Increased support queries due to lack of real-time information.
- Delays in information sharing led to reduced customer satisfaction.
Solution
- Enabled real-time customer access via an integrated self-service portal.
- Automated key workflows to speed up operations and responses.
- Provided instant updates to reduce support query volume.
- Streamlined data sharing to enhance customer satisfaction.
Clariness
Problem
- Clariness, a Germany-based Pharma company, faced challenges in managing its sales and marketing processes effectively.
- The existing system did not provide the necessary tools and functionalities to manage email campaigns and optimize sales opportunities.
Solution
- Implemented Dynamics 365 Sales CRM and Marketing CRM to address the sales and marketing needs of Clariness.
- Implemented forms, views, and dashboards in Dynamics 365 Sales CRM to streamline sales activities and provide a clear view of customer data
- Configured lead and opportunity management features to efficiently manage and track sales opportunities throughout the sales pipeline.
Dynamics 365 Solutions
We help Australian enterprises and SMEs accelerate growth with tailored Dynamics 365 solutions.
Dynamics 365
Business Central
Manage complex business processes with ease using a unified ERP solution built for efficiency and growth. The platform connects sales, finance, customer services, and operations to support decision-making and enhance overall performance.
Dynamics 365
Sales CRM
Close deals faster by optimizing customer engagement and sales tracking to speed up deal closures and drive revenue. The platform offers real-time insights, enabling sales teams to prioritize leads and personalize every customer interaction.
Dynamics 365
Finance
Streamline financial management, boost visibility, and improve profitability using intelligent automation tools. This allows real-time reporting, ensures regulatory alignment, and supports strategic planning with data-driven financial insights.
Dynamics 365
Customer Insight
Consolidate customer data and perform analysis to uncover trends, enabling tailored interactions and boosting customer satisfaction. It strengthens marketing and sales teams with AI-driven insights to personalize the experience and improve engagement.
Microsoft
Project Online
Track and manage your project portfolios using cloud-based tools and real-time dashboards. This enables effective team collaboration, allocation of resources, and alignment of projects with business goals.
Microsoft
Azure
Using AI tools, build and manage applications on a cloud-based platform that delivers computing and storage. It offers scalability, enhances security features, and ensures seamless integration with a wide range of services.
25+
Years of experience to drive your business forward today
500+
Global clients trust our solutions to grow their business
2000+
Projects successfully delivered worldwide
Microsoft Dynamics 365 Benefits & Features
All-in-one ERP & CRM Suite
The platform enables seamless operations, by streamlining business processes, unifying data, and connecting departments, leading to better customer relationships, and smarter decision-making.
Advance AI & Analytics
Leverages machine learning, performs real-time data insights, and predictive insights to automate tasks, support decisions, uncover trends, and drive smarter business outcomes.
Microsoft 365 Integration
Seamless integration with Microsoft 365 tools such as Teams, Outlook, and Excel enables smooth communication and real-time data sharing within familiar productivity applications to enhance efficiency.
Automation
Enable businesses to save time, minimize errors, and boost efficiency by simplifying repetitive tasks and optimizing workflows using AI-driven tools.
Customizable Modules
Allows businesses to tailor features, workflows, and interfaces to fit specific needs, ensuring flexibility, improved user adoption, and addressing industry-specific demands and objectives.
Live Performance Tracking
Delivers live data dashboards, key metrics, and analytics, enabling teams to monitor operations, evaluate performance, and make rapid data-driven decisions for better outcomes.
Unified Platform
Integrates CRM and ERP capabilities, allowing seamless data flow, collaboration, and real-time insights across sales, finance, operations, and customer service within one system.
Real-Time Insights
Provides real-time insights by combining data from various sources, leveraging AI and analytics to generate live dashboards, predictive trends, and performance metrics for quicker, informed decision-making.
Enhanced Productivity
Boosts productivity by automating tasks, integrating workflows, and centralizing data access, enabling teams to collaborate with ease, reduce manual efforts, and prioritize high-impact tasks.
Scalability & Flexibility
Offers scalability and flexibility through modular applications, cloud-based deployment, configurable features that adapt to changing business needs, evolving growth, and dynamic operational demands.
Optimized Customer Interaction
Improves customer interaction by unifying customer data, enabling personalized engagement, automating service tasks, and offering real-time insights that deliver prompt, consistent, and relevant data across all customer channels.
Cloud-Driven Accessibility
Ensures cloud-powered accessibility by enabling secure, real-time access to data and applications, supporting remote operations, improving collaboration, and delivering seamless updates across all teams.
Dynamics 365 Offers
E-Invoice Integration for Dynamics 365 Business Central
Dynamics NAV to Dynamics 365 Business Central Migration
8 Weeks
Dynamics 365 Business Central Implementation
6 Weeks
Customer Portal for Dynamics 365 Business Central
7 Weeks
QuickBooks to Business Central Migration
12 Weeks
Shopify Integration with Dynamics 365 Business Central
7 Weeks
Zoho to Dynamics 365 Sales Migration
8 Weeks
Sales Automation with Dynamics 365
6 Weeks
Sage CRM to Dynamics 365 Sales Migration
5 Weeks
Dynamics 365 Sales Implementation
3 Weeks
Frequently Asked Questions
Everything you need to know about Microsoft Dynamics 365 Services
Dynamics 365 facilitates the simplification of business processes by integrating CRM and ERP capabilities, helping organizations manage sales, finance, operations, customer service, and marketing through smart data-driven solutions.
Dynamics 365 CRM pricing is straightforward; however, it differs based on the specific Dynamics 365 application selected. Being a cloud-based solution, it follows a per-user, per-month billing model. For full pricing details, contact our sales consultants.
Microsoft Partners Australia, specializing in Dynamics 365 CRM, helps organizations enhance customer satisfaction, implement tailored solutions, streamline support processes, and maximize the capabilities of the platform for business success.
With a Dynamics 365 ERP solutions provider in Australia, you get expert guidance, local support, tailored strategies, and seamless integration. Apart from ERP solutions, Dynamics 365 also comes with CRM capabilities, enhancing customer engagement and accelerating sales processes. It drives digital transformation and maximizes value from Microsoft technologies across industries.
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