Month 1: Current State Assessment 

• Conduct an in-depth assessment of your current Dynamics 365 Marketing configuration and usage. 
• Identify any existing challenges, pain points, or areas for improvement. 

Month 2-3: Support and Issue Resolution 

• Address and resolve any immediate issues or challenges with the existing Dynamics 365 Marketing setup. 
• Provide ongoing support for user inquiries, system maintenance, and troubleshooting. 

Month 4-5: Performance Optimization 

• Analyze the performance of past marketing campaigns and identify areas for optimization. 
• Implement enhancements to improve campaign effectiveness, email deliverability, and overall system performance. 

Month 6-7: Feature Enhancements 

• Evaluate new features and updates released by Dynamics 365 Marketing. 
• Implement relevant feature enhancements to align with the latest capabilities and industry best practices. 

Month 8-9: Customization and Integration 

• Assess the need for additional customizations or integrations to better align Dynamics 365 Marketing with evolving business requirements. 
• Implement necessary customizations or integrations for improved functionality. 

Month 10-12: Training and Knowledge Transfer 

• Conduct refresher training sessions for marketing teams to ensure they are up-to-date with the latest features and best practices. 
• Facilitate knowledge transfer sessions to empower your team to handle routine maintenance tasks independently. 

Deliverables: 

1. Issue Resolution Reports: Detailed reports outlining the resolution of identified issues and challenges. 
2. Performance Optimization Recommendations: Recommendations and implemented changes to optimize the performance of marketing campaigns. 
3. Feature Enhancement Documentation: Documentation outlining newly implemented features and enhancements. 
4. Customization and Integration Documentation: Detailed documentation of any customizations or integrations implemented to enhance system functionality. 
5. Ongoing Support: Continued support for any questions, issues, or challenges that may arise after the completion of the 12-month support and enhancement program. 

Ensure the long-term success of your marketing efforts with our Dynamics 365 Marketing Support and Enhancement service. This program is designed to provide continuous improvement, adaptability to evolving business needs, and empower your team with the skills and knowledge needed for sustained success.