Customer Portal for
Dynamics 365 Business Central

Improved operational Efficiency

Faster Order Processing

Reduced Human Intervention

Improved Logistics Planning

Improved Cash flow Management

Real-time Inventory Visibility

Connect your B2B Customers directly to your ERP

Customer Portal Solution is built using power Apps portal and is integrated to their Dynamics Business Central system. It’s a unique customer facing platform connected with Business Central to securely share information related to customer orders, items inventory available, pending invoices, tracking dispatches and shipments etc. All related data from the Business Central system is fetch and displayed on the portal as per the customers’ requirements.

Case Studies

We help businesses gain a competitive edge with tailored customer portal solutions. Connect with our experts to customize the right fit for your industry.

HEINEKEN Vietnam

Problem

Faced challenges in streamlining the distribution network due to language barriers
Providing ERP access to 1,000+ sub-distributors proved complex and costly
Managing orders, inventory, and payments across multiple Business Central tenants created inefficiencies
Lack of centralized control and visibility hindered operational effectiveness

Solution

Built a bilingual customer portal integrated with Dynamics 365 Business Central to overcome language barriers.
Enabled sub-distributors to manage orders, inventory, and payments through a centralized platform.
Used Microsoft Dataverse to route data accurately across multiple Business Central tenants.

Global Transport Solutions Netherlands

Problem

GTS faced inefficiencies in its logistics operations, impacting speed, visibility, and overall coordination.
Customers lacked a unified interface to easily view existing orders and place new ones.
Managing inventory across multiple vessels and warehouse locations posed tracking and consistency challenges.

Solution

Optimized logistics workflows by building a unified platform to improve tracking and operational efficiency.
Developed a customer portal for seamless order viewing and placement in real time.
Implemented a centralized inventory system to manage stock across vessels and warehouses accurately.

SM Electronics

Problem

Customers lacked real-time access to orders, availability, and warranties, resulting in a poor service experience.
Manual orders and disconnected systems led to delays and inefficiencies in sales and service.

Solution

Built a PowerApps portal with ERP and CRM integration for real-time orders and warranty tracking.
Implemented Power Automate flows to streamline ordering and unify ERP and CRM data.

VCG Markets UAE

Problem

The company lacked a streamlined process for new customers to apply for and create demo accounts.
They faced difficulties delivering a user-friendly portal experience for onboarding new customers.
Visualizing business data and integrating the portal with core systems proved challenging.

Solution

Built a customer portal using Power Pages, which enables new customers to apply and create demo accounts with ease.
Established a Backend Application on PowerApps, which supports the portal and ensures efficient data management.
Multiple reports were created to visualize data, providing a comprehensive business overview from a single point.

HEINEKEN Vietnam

Problem

Faced challenges in streamlining the distribution network due to language barriers
Providing ERP access to 1,000+ sub-distributors proved complex and costly
Managing orders, inventory, and payments across multiple Business Central tenants created inefficiencies
Lack of centralized control and visibility hindered operational effectiveness

Solution

Built a bilingual customer portal integrated with Dynamics 365 Business Central to overcome language barriers.
Enabled sub-distributors to manage orders, inventory, and payments through a centralized platform.
Used Microsoft Dataverse to route data accurately across multiple Business Central tenants.

Global Transport Solutions Netherlands

Problem

GTS faced inefficiencies in its logistics operations, impacting speed, visibility, and overall coordination.
Customers lacked a unified interface to easily view existing orders and place new ones.
Managing inventory across multiple vessels and warehouse locations posed tracking and consistency challenges.

Solution

Optimized logistics workflows by building a unified platform to improve tracking and operational efficiency.
Developed a customer portal for seamless order viewing and placement in real time.
Implemented a centralized inventory system to manage stock across vessels and warehouses accurately.

SM Electronics

Problem

Customers lacked real-time access to orders, availability, and warranties, resulting in a poor service experience.
Manual orders and disconnected systems led to delays and inefficiencies in sales and service.

Solution

Built a PowerApps portal with ERP and CRM integration for real-time orders and warranty tracking.
Implemented Power Automate flows to streamline ordering and unify ERP and CRM data.

VCG Markets UAE

Problem

The company lacked a streamlined process for new customers to apply for and create demo accounts.
They faced difficulties delivering a user-friendly portal experience for onboarding new customers.
Visualizing business data and integrating the portal with core systems proved challenging.

Solution

Built a customer portal using Power Pages, which enables new customers to apply and create demo accounts with ease.
Established a Backend Application on PowerApps, which supports the portal and ensures efficient data management.
Multiple reports were created to visualize data, providing a comprehensive business overview from a single point.

Testimonials

Our company designs and manufactures turnkey solutions enabling our clients to bring smart devices to market quickly.

We adopted the Customer Portal from Intelegain built on Business Central to help our clients get access to the ERP. It has helped them to place orders online, view invoices and payments, track dispatches and shipments.

Customer Portal for Business Central

Real Time Data

Sales Order

Tracking

Updates

Connect with Customer Portal Implementation Experts

Frequently Asked Questions

What information is accessible through the Customer Portal for Business Central?

The Customer Portal for Business Central offers real-time visibility into:
1. Inventory Availability: Check stock levels and confirm item availability.
2. Order Status and Tracking: Track orders electronically, eliminating the need for manual updates.
3. Dispatch and Shipment Details: Monitor shipment progress for effective logistics planning.
4. Pending and Overdue Invoices: Gain insights into outstanding invoices for efficient cash flow management.

Which versions of Dynamics 365 Business Central are compatible with the Customer Portal?

The Customer Portal for Business Central currently supports all the Editions of Microsoft Dynamics 365 Business Central.

Does the Customer Portal support multiple languages?

While the default language for the Customer Portal is English, it can be customized to accommodate bilingual or multilingual requirements, ensuring a seamless experience for users worldwide.

Can I place orders and attach documents through the Customer Portal?

Yes, the Customer Portal for Business Central enables you to submit critical order updates and attach relevant documents directly, streamlining the ordering process and improving efficiency.