Realizing that outdated systems were holding them back was the tipping point for Omega Industries. Despite being one of the largest suppliers of main-line railroad crossings in the U.S., Omega relied heavily on manual processes and legacy tools like Microsoft Excel and Dynamics GP. As customer expectations grew alongside the increase in operational complexities, the company needed a more agile, integrated solution to stay competitive. That’s when they turned to Microsoft Dynamics 365 Business Central.
Partnering with Encore Business Solutions, Omega deployed Business Central to unify financial systems, optimize operations, and enhance data visibility–empowering employees with real-time access to insights. The result? With this shift to Business Central, the company achieved a 50% reduction in the time spent on finance workflows, slashed month-end close duration by 60%, and ensured uninterrupted operations even during a security breach.
This success story highlights how a small business with big ambitions transformed its workflows and built resilience through cloud-based ERP. Omega’s journey offers a blueprint for transformation in the manufacturing sector.
Scaling Smart with Business Central
After evaluating several alternatives, the railroad supplier opted for Microsoft Dynamics 365 Business Central to replace its outdated ERP infrastructure. Business Central’s cloud-native flexibility, seamless integration with Microsoft 365, and scalability features drove them to take this decision.
Microsoft partner Encore Business Solutions supported Omega in executing a phased rollout strategy, starting with finance and inventory modules before expanding sales operations. By choosing cloud-based deployment, the company minimized operational disruption and enabled remote access for distributed teams. Encore was instrumental in data migration, system configuration, and user training, helping Omega’s staff transition smoothly from manual workflows to automated processes.
Moreover, real-time insights empowered finance teams, inventory managers improved stock accuracy, and sales operations became more responsive. The implementation not only modernized core systems but also laid the foundation for continuous improvement. This equipped Omega for continuous growth and uninterrupted performance, even in the face of cyber threats.
Operational Excellence Through ERP
The shift to Microsoft D365 Business Central marked a turning point for Omega, as it unlocked tangible improvements across key business functions. The cloud-based ERP didn’t just modernize infrastructure; it reshaped how teams work, collaborate, and make data-driven decisions.
- Workflow automation took over manual processes in finance and inventory processes, delivering up to 50% time savings on routine tasks.
- Thanks to Real-time data visibility, which empowered teams to monitor transactions, manage stock, and respond to customer needs instantly.
- Inventory control surged, leading to stronger inventory control and fewer stock discrepancies across locations.
- Financial oversight became tighter, enabling faster month-end closes and more accurate reporting.
- Team productivity saw a boost as employees spent less time reconciling data and more time driving value.
- Cross-functional collaboration improved through unified dashboards and integrated workflows.
Together, these upgrades positioned Omega with prolonged success through greater speed, precision, and resilience, hence laying the groundwork for sustainable growth and uninterrupted performance, even during unexpected disruptions.
Driving Strategic Outcomes with Business Central
Omega’s adoption of Business Central didn’t just simplify day-to-day operations; it enabled strategic gains across the business. By integrating AI-powered workflows and real-time data visibility, now heavily embedded throughout the departments, leadership gained sharper insights and faster decision-making capabilities.
- Revenue margins increased through tighter inventory control, minimized manual errors, and more accurate financial reporting.
- Business decisions gained momentum due to being backed by live dashboards and unified data across finance, sales, and operations.
- Scalability was fully achieved, with cloud infrastructure supporting future growth without added complexity.
- Expansion readiness improved, as the system enabled smoother onboarding of new locations and product rollouts.
With these gains, Omega emerged to be future-ready for long-term resilience and growth. Whether adapting to changes in market shifts or planning new investments, the company now operates with greater confidence, agility, and control. With Microsoft Copilot embedded in Business Central, teams gain AI-powered assistance for faster decision-making, smarter forecasting, and simplified workflows. It has been proven that digital transformation isn’t just about efficiency, but about driving a competitive edge.
What Omega Learned and Achieved?
A phased, employee-first approach made Omega’s transition to Dynamics 365 both seamless and effective. Beginning with finance and building momentum through quick wins helped drive adoption while reducing the disruption. Turning to a Microsoft partner, Encore Business Solutions ensured the system was customized according to Omega’s real-world workflows, making the transition smoother than expected.
What’s the takeaway for other SMEs? Omega’s message is clear: empower your team, pick a platform that grows with you, and don’t wait for perfection; instead, start small and iterate. The company’s cloud-first setup ensured uninterrupted operations, enabling business continuity when on-premises systems went down.
Furthermore, planning forward, the company aims to expand Business Central across production and warehouse operations, unlocking even greater transparency and efficiency. Harnessing AI-driven insights and automation, Omega is not just keeping pace; it’s reinforcing a digital foundation for long-term growth and innovation.
Transform Your ERP Strategy with Intelegain
Intelegain helps SMEs like Omega to maximize the value of Microsoft Dynamics 365 Business Central – from tailored implementation to seamless integration across finance, operations, and beyond. What sets Intelegain apart is its deep domain expertise, agile delivery model, and commitment to long-term client success. We don’t just deploy ERP, we align it with your business goals, ensuring faster adoption, scalable growth, and measurable impact. Whether you’re modernizing legacy systems or expanding capabilities, Intelegain delivers clarity, continuity, and confidence at every step. Ready to transform your business? Reach out to us today.
FAQs
Yes, it is an ERP, specifically built and optimized for small and medium-sized businesses (SMBs). Its design is such that it helps businesses that have outgrown basic accounting software or legacy systems by offering a unified, cloud-based solution for managing financials, sales, and operations.
Business Central simplifies financial management by automating accounting tasks, improving cash flow visibility, enabling real-time reporting, and integrating seamlessly with Microsoft 365. It empowers small businesses to make faster, smarter financial decisions.
Absolutely, it grows with your business, supporting scalability, adding new users, expanding modules, and adapting to evolving needs, so your business stays agile, future-ready, and always in control.
Business Central integrates seamlessly with Microsoft 365 tools such as Outlook, Excel, and Teams, enabling users to manage data, collaborate, and automate workflows directly within familiar environments.
Yes, it offers enterprise-grade security, automatic updates, and built-in compliance, protecting small businesses through Microsoft Azure’s trusted cloud infrastructure and global regulatory standards.
Upgrade Your ERP the Right Way
